Privacy Policy
Introduction
Last Updated: Aug 22, 2025
Rover Cleaners LLC (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. Please read the following carefully to understand how we collect, use, and safeguard your personal information.
Information We Collect
We may collect and process the following types of information:
Information you provide when filling out forms on our website or booking platforms.
Information submitted through third-party lead generation tools (e.g., Facebook Lead Ads, social media forms, or other advertising platforms).
Information you provide when registering for services, requesting assistance, or reporting issues.
Records of correspondence when you contact us.
Survey responses for research purposes (optional).
Payment details (processed securely through third-party providers such as Stripe).
By providing your email, phone number, or other contact details through any channel, you consent to receive occasional marketing communications (emails or SMS) about our services and special offers. You can opt out at any time.
IP Address & Cookies
When you visit our website, we may collect information about your computer, including IP address, operating system, and browser type, for system administration and analytics. We may use cookies to improve your browsing experience. You may disable cookies in your browser, but this may affect certain website functions.
How We Use Your Information
We use your information to:
Provide and manage the services you request.
Present website and booking platform content in the most effective way.
Communicate offers, updates, and services that may be of interest to you (with your consent).
Process payments securely.
Fulfill contractual and legal obligations.
Notify you about changes to our services.
Sharing Your Information
We do not sell or rent your personal information. We may share your data only with trusted service providers (e.g., BookingKoala for scheduling, Stripe for payments, advertising platforms for lead collection) strictly for business operations. These providers are required to protect your data and use it only for the purposes we specify.
Data Storage & Security
Your personal information is securely stored and accessible only to authorized personnel. All payment transactions are encrypted and processed in accordance with Stripe’s security standards. If you receive a password to access certain parts of our services, you are responsible for keeping it confidential.
Your Rights
You have the right to:
Opt out of marketing communications at any time (via unsubscribe links, replying STOP to SMS, or contacting us directly).
Request access to the personal data we hold about you.
Request correction or deletion of your personal information where legally applicable.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page, and where appropriate, notified to you by email or SMS. Please check back regularly to stay informed.
Your Consent
By using our services (whether through our website, booking software, social media lead forms, or other channels), you agree to the terms of this Privacy Policy.
Rover Cleaners LLC is the data controller responsible for your personal information.